Which website monitoring tools do we use and why do we use them? Find out more below, and change your preferences if you want to.
We use a few technical tools, such as web beacons, pixel tags, and Flash objects (“Cookies”) on our websites, mobile apps, emails, text messages and social media accounts (“platforms”) to monitor how they are working. This is to make sure our platforms work properly and to give you a great experience when you’re using our services.
A cookie is a small text file that is downloaded onto a device’s browser to allow a website to recognise it and to store some information about how you use the site. Cookies are a common feature used on almost all websites to make them work properly and they do not generally contain any personally identifiable information. Cookies are not spyware or adware and can’t deliver viruses or run programs on your
Cookies can be “session cookies” or “permanent / persistent cookies”. Session cookies are automatically deleted when you close your device’s browser. Permanent or persistent cookies stay in your browser until you delete them, or your browser deletes them based on the cookie’s duration period. Permanent cookies allow our platforms to remember your preferences for when you visit them again, speeding up
and enhancing your experience of the services we offer.
“First-party cookies” are cookies set by our own platforms. “Third-party cookies” are cookies set by a company that has a relationship with our platforms. When we use the term, it means cookies set by our business partners, affiliates, and other third party service providers. This may include events promoters, advertisers or sponsors.
What is a web beacon?
A web beacon is a tiny image of just one pixel that can be delivered to your device in an HTML email message, in an app, in an advert, or as part of a web page request. Web beacons are typically used for site performance monitoring and analytics such as site traffic reporting, counting unique visitors, auditing, personalisation, page load speed and advertising.
How and why do we use these technologies?
We use a variety of cookies to do different things:
Technical cookies: To provide user-friendly platforms that are reliable and function correctly; that adapt automatically to you to create your user account, to sign you in, and to manage your interactions with our organisation. Technical cookies are absolutely necessary to make our platforms work properly for a smooth experience.
Functional cookies: To remember your choices and any preferences you set when you visit our platforms, such as your preferred payment method, language and delivery location. They can also remember your sign-in name, codes and password, so you don’t have to re-enter them every time you log on. Our platforms would still work without these functional cookies, but your experience may not be as seamless,
enjoyable, fast and simple.
platforms, what web pages, adverts or sponsored content you viewed that enabled you to reach our platforms, what referring/exit pages you arrived and left from, which platform you used, how you interacted with our platforms, and which emails you opened and acted upon. This information is not used to personally identify you.
Commercial cookies: To work with online marketing and sponsorship companies to offer personalised advertising, vouchers, or promotions when you visit our platforms and third-party platforms. This is called “retargeting” and may be based on your browsing activities on our platforms or third party platforms, or your product preferences. Our business partners and affiliates may also give us information about
your browsing history to help us make sure our platforms deliver the most relevant,personalised experience. We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic, and helps us identify website pages that are slow, broken or poorly performing so that we can optimise them for a simpler, faster and smoother experience. For more information, please
We do our best to ensure that our partners work with third-party online advertising, marketing and promotions companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB), and that adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of personalised advertising if you so wish. Please visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of a member’s personalised advertising programme, just check the box for the company you want to opt out from if that is your preference.
We recommend that you visit www.youradchoices.com (an English-language site) or www.youronlinechoices.eu to find out about these companies’ own privacy policies, about the technologies they use, and about opting out of this kind of advertising. If you opt out of an online advertising network, it will no longer show you adverts tailored to your web preferences and browsing patterns. However, you may still receive online adverts, and you may still be subject to marketing analysis. Please note that we may change this Cookie Statement from time to time so please check back here for any updates.